====== Credit Control ======

===== How do I set a credit limit on a customer account? =====
Select ''Customer, Accounts'' from the main menu bar.  Highlight the customer and press the ''Edit'' button on the toolbar.
Set the field called limit, to the credit ''limit'' of the customer.

===== How do I set the Max Age for an account customer? =====
Select ''Customer, Accounts'' from the main menu bar.  Highlight the customer and press the ''Edit'' button on the toolbar.
Set the field called ''Max Age'', to the required value for the customer.

===== How do I make sure customers stay within their limits. =====
When making a new sale, the software will display a status tablet under the ''Served By'' field showing the accounts state of the customer.
  * ''A/c'' means it is an account customer.
  * ''A/c Due'' is an account with an amount outstanding but within their payment terms. 
  * ''Over Due'' is an account with invoices that are over their payment terms.

If you are running a strict credit control you can create a [[#How do I create a Credit Hold state? | Credit Hold State]].

===== How do I create a Credit Hold state? =====
  - Select ''Settings, Configuration, Sales States'' from the main menu.  
  - Create a new state that will be used as the credit hold state, and tick the box to mark it as a hold state.
  - Click on the ''State Transitions'' table and set the ''Credit hold'' field to the correct state from the previous step.

The ''Credit Hold'' state transition defines a mandatory state for any invoices to a customer that are either:
  * Over their credit limit
  * Have invoices that are Over due, see [[#How are over due accounts calculated?]]

===== How are due accounts calculated? =====
The table below compares the ''Max age'' value with how the software determines if an invoice is due for payment.
The example column show the due date for an invoice raised on 12th July 2023. 

^ Max age ^ Description ^ Threshold ^ Example ^
| Weekly  | Up to 7 Days | The next Monday | Monday 17th July |
| Two Weekly | Up to 14 Days | The 2nd Monday | Monday 24th July |
| 30 Days | Up to 1 Calendar Month | 1st of the next month | 1st August |
| 60 Days | Up to 2 Calendar Months | 1st of the next month + 1 month | 1st September |
| 90 Days | Up to 3 Calendar Months | 1st of the next month + 2 month | 1st November |
| Over due | Up to 4 Calendar Months | 1st of the next month + 3 month | 1st December |

===== How are over due accounts calculated? =====
The table below compares the ''Max age'' value with how the software determines when an invoice is due for payment.
The example column shows the over due date for an invoice raised on 12th July 2023. 

^ Max age ^ Description ^ Threshold ^ Example ^
| Weekly  | Up to 7 Days | The 2nd Monday | Monday 24th July |
| Two Weekly | Up to 14 Days | The 3rd Monday | Monday 31st July |
| 30 Days | Up to 1 Calendar Month | 1st of the next month + 1 month | 1st September |
| 60 Days | Up to 2 Calendar Months | 1st of the next month + 2 month | 1st November |
| 90 Days | Up to 3 Calendar Months | 1st of the next month + 3 month | 1st December |
| Over due | Up to 4 Calendar Months | 1st of the next month + 4 month | 1st January |