Software Support Pages https://magicsupport.co.uk/wiki/ 2026-04-12T08:34:11+00:00 https://magicsupport.co.uk/wiki/ https://magicsupport.co.uk/wiki/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2026-03-27T13:27:49+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?id=automagic:install:remote-access&rev=1774618069&do=diff Remote Access Part 1 Install the Accio Launcher. * Windows * Other platforms Double click on the file, the Accio icon to run the launcher. If a dialog appears Looking for server, press the cancel button. If the Auto start timer appears, click the mouse button on the window to stop the timer. text/html 2026-03-24T12:43:01+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?id=automagic:wms:stocktake&rev=1774356181&do=diff Stock Take When a stock take is completed on the Hand Held devices, AutoMagic This section cover what happens when a stock take is completed on the WMS Hand Held devices. A stock take is a physical count of the stock in a location. During a stock take, records of the stock are created for each text/html 2026-03-18T20:44:00+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?id=automagic&rev=1773866640&do=diff Desktop application * Navigating and Shortcuts * Manual Backups * Letter and E-Mailing Templates * Setting up outgoing email * Missing desktop icon VAT & VAT Returns * Creating a VAT return for the current quarter * Importing adjustments form another business * Submittin VAT returns to HMRC * Changing VAT Rates Customer Accounts * Adding delivery addresses * Credit control * Freezing or stopping customer accounts * Reconciling invoices and rec… text/html 2026-02-19T10:54:45+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?id=automagic:install:trouble:windows&rev=1771498485&do=diff Trouble shooting Windows Usually problems relating to the AutoMagic software running on windows will be one of the following: * An incompatible platform, The Java VM is only available on x64 processors at the moment. If you have one of the newer SnapDragon chipsets the software will not be able run. text/html 2026-02-19T08:50:40+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?id=start&rev=1771491040&do=diff Media Magic Support Welcome to media magic's support pages. Installing Installing AutoMagic on windows Installing AutoMagic on other platforms Setup Accio Remote Access General AutoMagic AI & Large Language Model Integration Trouble Shooting Server Maintenance MacOS Windows text/html 2025-12-02T13:05:59+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Aautomagic_wms_intro.mp4&ns=automagic%3Awms&rev=1764680759&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/images/fileicons/svg/mp4.svg" alt="automagic_wms_intro.mp4" loading="lazy" width="500" height="500" /> text/html 2025-12-02T13:04:00+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Aws%3Aautomagic_wms_intro.mp4&ns=automagic%3Aws&rev=1764680640&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/images/fileicons/svg/mp4.svg" alt="automagic_wms_intro.mp4" loading="lazy" width="500" height="500" /> text/html 2025-06-12T07:03:09+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock-take-not-found.png&ns=automagic%3Awms&rev=1749711789&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=9d50e6&amp;media=automagic:wms:stock-take-not-found.png" alt="stock-take-not-found.png" loading="lazy" width="500" height="500" /> text/html 2025-06-12T06:54:35+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock-take-count-stock.png&ns=automagic%3Awms&rev=1749711275&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=21e1d9&amp;media=automagic:wms:stock-take-count-stock.png" alt="stock-take-count-stock.png" loading="lazy" width="500" height="500" /> text/html 2025-06-12T06:54:35+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock-take-count-wrong-pl.png&ns=automagic%3Awms&rev=1749711275&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=bd335a&amp;media=automagic:wms:stock-take-count-wrong-pl.png" alt="stock-take-count-wrong-pl.png" loading="lazy" width="500" height="500" /> text/html 2025-06-12T06:54:34+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock_take_start.png&ns=automagic%3Awms&rev=1749711274&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=db6edd&amp;media=automagic:wms:stock_take_start.png" alt="stock_take_start.png" loading="lazy" width="500" height="500" /> text/html 2025-06-12T06:54:34+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock-take-scan-unit-load.png&ns=automagic%3Awms&rev=1749711274&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=d882ba&amp;media=automagic:wms:stock-take-scan-unit-load.png" alt="stock-take-scan-unit-load.png" loading="lazy" width="500" height="500" /> text/html 2025-06-12T06:54:34+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock-take-scan-stock.png&ns=automagic%3Awms&rev=1749711274&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=a0c8e7&amp;media=automagic:wms:stock-take-scan-stock.png" alt="stock-take-scan-stock.png" loading="lazy" width="500" height="500" /> text/html 2025-06-12T06:54:34+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Awms%3Astock-take-count-stock-2.png&ns=automagic%3Awms&rev=1749711274&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=1eda63&amp;media=automagic:wms:stock-take-count-stock-2.png" alt="stock-take-count-stock-2.png" loading="lazy" width="500" height="500" /> text/html 2024-08-06T21:42:31+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Aws%3Atoken-auth.png&ns=automagic%3Aws&rev=1722980551&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=672515&amp;media=automagic:ws:token-auth.png" alt="token-auth.png" loading="lazy" width="500" height="500" /> text/html 2023-10-25T20:24:45+00:00 slim (slim@undisclosed.example.com) 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https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Aws%3Apod-delivery.png&ns=automagic%3Aws&rev=1698170141&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=bff670&amp;media=automagic:ws:pod-delivery.png" alt="pod-delivery.png" loading="lazy" width="500" height="500" /> text/html 2023-10-24T17:51:45+00:00 slim (slim@undisclosed.example.com) https://magicsupport.co.uk/wiki/doku.php?image=automagic%3Aws%3Adelivery-list.png&ns=automagic%3Aws&rev=1698169905&tab_details=history&media_do=diff&do=media <img src="https://magicsupport.co.uk/wiki/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=1840c4&amp;media=automagic:ws:delivery-list.png" alt="delivery-list.png" loading="lazy" width="500" height="500" /> text/html 2023-10-24T17:39:46+00:00 slim (slim@undisclosed.example.com) 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